Find quick answers to your questions below...

Subscriber Status • What does it mean to be a subscriber? • What if I only want some of the fascicles within a series, but not all of them? • What if I’m a subscriber, but I don’t want the newest fascicle? • What subscriber discount level am I eligible for? Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? Series 5 epub Access • Can I get an epub version of a Series 5 Fascicle? • List of ereader devices for our Series 5 Fascicles

Shipping and Returns • If I have to return a book, is there a restocking charge? • What are your policies on claims and returns? International Shipping • If I have to return a book, are there any restocking charges? • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What are your policies on claims and returns? Guarantees • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you?