Find quick answers to your questions below...
Subscriber Status
What does it mean to be a subscriber?
What if I only want some of the fascicles within a series, but not all of them?
What if I’m a subscriber, but I don’t want the newest fascicle?
What subscriber discount level am I eligible for?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Series 5 epub Access
Can I get an epub version of a Series 5 Fascicle?
List of ereader devices for our Series 5 Fascicles
Shipping and Returns
If I have to return a book, is there a restocking charge?
What are your policies on claims and returns?
International Shipping
If I have to return a book, are there any restocking charges?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What are your policies on claims and returns?
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?