How do I return an item?
Claims, Returns, and Restocking Charges:
We guarantee that our products will be free of defect and delivered undamaged. Claims of damaged or incorrect items must be made as follows:•
• Claims of incorrect, damaged, or missing books must be made in writing (fax or email accepted) within seven (7) days of receipt of order. A replacement of these items will be sent at no charge.
• Return of unwanted books must be made within two weeks of receipt of order. You must notify us, in writing, of your intent to return books (fax or email accepted). Returns of unwanted book(s) are subiect to a restocking charge of 15% of the gross price of the book(s) being returned. Return of all books must be made at customer’s expense to the following:
9050 Junction Drive
Annapolis Junction, MD 20701
• For more information on discounts, freight charges, and other inquiries, please write or call our office at firstname.lastname@example.org, 1 (800) 898-1870, or (240) 646-7067 (international phone).